Privacy Policy
Your privacy and the security of your medical information is our top priority
Last Updated: January 2025
SmileCraft Multispeciality Dental Clinic ("we," "us," or "our") is committed to protecting the privacy and security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our website.
Patient Rights: We comply with applicable healthcare privacy laws and regulations to ensure your medical information is handled with the utmost care and confidentiality.
Information We Collect
1. Personal Information
- Name, date of birth, gender
- Contact information (phone number, email address, residential address)
- Emergency contact details
- Government-issued ID information
- Insurance information and payment details
2. Medical and Dental Information
- Medical history and current health conditions
- Dental history and treatment records
- X-rays, photographs, and diagnostic images
- Prescriptions and medications
- Allergies and adverse reactions
- Treatment plans and clinical notes
3. Website Usage Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
- Appointment booking information
How We Use Your Information
Treatment and Care
- Provide dental treatment and healthcare services
- Create and maintain your medical records
- Coordinate care with other healthcare providers
- Follow up on treatment and patient care
Administrative Purposes
- Schedule and manage appointments
- Process billing and insurance claims
- Send appointment reminders and notifications
- Respond to your inquiries and requests
- Improve our services and patient experience
Communication
- Send appointment confirmations and reminders
- Provide treatment updates and follow-up care instructions
- Share oral health education and preventive care information
- Notify you about changes to our services or policies
Information Security
We implement appropriate technical and organizational security measures to protect your personal and medical information from unauthorized access, use, disclosure, alteration, or destruction.
Physical Security
- Secure clinic premises
- Restricted access to medical records
- Locked storage for physical files
Digital Security
- Encrypted data transmission
- Secure servers and databases
- Regular security audits
Access Control
- User authentication systems
- Role-based access permissions
- Activity logging and monitoring
Staff Training
- Privacy and security training
- Confidentiality agreements
- Regular policy updates
Information Sharing and Disclosure
We do not sell your personal or medical information. We may share your information only in the following circumstances:
Your Privacy Rights
You have the following rights regarding your personal and medical information:
To exercise any of these rights, please contact us using the information provided below.
Cookies and Website Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.
Essential Cookies
Required for website functionality and security
Analytics Cookies
Help us understand how visitors use our website
Functional Cookies
Remember your preferences and settings
Data Retention
We retain your personal and medical information for as long as necessary to:
- Provide ongoing dental care and treatment
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Meet professional and ethical obligations
Medical records are typically retained for a minimum of 7-10 years as required by applicable healthcare regulations and professional standards.
Children's Privacy
We provide dental services to patients of all ages, including children. When treating minors, we obtain consent from parents or legal guardians as required by law. Parents and guardians have the right to access their child's medical information and make decisions regarding their care.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending direct notification for significant changes
Your continued use of our services after changes indicates your acceptance of the updated Privacy Policy.
Contact Us About Privacy
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Ground Floor, Aaravs INN, No. 1/10, 14th B Cross Rd, opp. GK Vale, Bhuvaneswari Nagar, Hebbal Kempapura, Bengaluru, Byatarayanapura CMC and OG Part, Karnataka 560024
Phone: +91 9448306103
Questions About Our Privacy Practices?
We're here to address any concerns you may have about how we protect your information.